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Warranty Conditions

GIA GROUP guarantees its entire range of products sold in Spain for a minimum period of 3 years, covering parts, labour and travel.

Accordingly, GIA GROUP will repair or replace any product that is defective due to design faults or the materials used in its manufacture, subject to the following conditions:

• The customer must provide the purchase invoice, together with full information about the defect, which must be approved by GIA GROUP's technical support department.
• Any anomaly or external damage to the equipment requiring a visit from the authorised regional technical service must be paid in full by the user/installer or distributor.
• The product must have been properly installed, maintained and operated in accordance with the installation and operating instructions supplied with the product, and by qualified specialist personnel.
• The customer must not have attempted, either directly or through a third party, to repair the product or replace any of its parts, except with the express authorisation of GIA GROUP.

The following cases are excluded:

• Damage caused by incorrect handling, maintenance, configuration or installation of the equipment.
• Improper use of the product or having forced its operation.
• Use of spare parts not authorised by the manufacturer, or modification of the product without the manufacturer's authorisation.
• Installations or product combinations not approved by the manufacturer.
• Wear of consumable parts through use.
• Use of unsuitable fuel or refrigerant.
• Faults related to water hardness (limescale deposits on components of the generator or partial or total obstructions of its primary or secondary circuit).
• Faulty draught or ventilation.
• Improper transport or storage, corrosion, abrasion, lack of cleaning, misuse or mistreatment, wear due to improper use.
• The warranty does not cover costs arising from the assembly or disassembly of elements such as furniture, cabinets, etc. that hinder free access to the equipment or its components. Likewise, on-site advisory services regarding the operation of the appliance are not covered.
• For outdoor installations, the equipment must be protected against the weather (rain, wind).
• Any equipment that has not undergone the maintenance work indicated in the unit's manual or, failing that, as indicated in the applicable regulations.
• Any equipment that includes hot water storage tanks whose anode has not been inspected annually by an accredited specialist technician, both during and after the official warranty period.
• Faults arising from excessive water pressure, voltage, pressure or inadequate gas supply.
• Products, parts or components damaged during transport or installation.
• In models ignited by battery, the customer must take care of their maintenance and replace them when depleted. Warranty benefits do not cover costs arising from on-site service.
• Access to the units must be at ground level and always in accordance with current occupational health and safety regulations, at the customer's expense. This includes cranes, scaffolding or any other element the technical service requires to repair, replace or work on the units, as well as any safety element necessary to access them.
• The warranty does not cover the costs and expenses incurred in accessing the equipment or its installation.

Returns

GIA GROUP will not accept returns of goods supplied and delivered, except in justified cases authorised by GIA GROUP, where the goods must be in perfect condition of preservation, packaging and operation and with all their accessories.

Written and numbered authorisation is essential for the receipt of the goods at our premises, and the shipping costs arising from such a return shall always be borne by the buyer.

If, once the material has been inspected, it does not meet these requirements, a deduction will be applied to the refund, which may amount to the full original value invoiced in the order.

If the service is not covered by the warranty, it will be charged accordingly. (see rates)

If you detect any problem or incident with the equipment, you can contact GIA Group's technical department by phone at 93 390 42 20 or by email at sat@groupgia.com

Assistance may also be requested through our website by filling in the corresponding form and always attaching the purchase invoice. https://www.groupgia.com/servicio-tecnico

Rates

*Prices exclude taxes.

**Refrigerant gas prices are subject to change in line with market variations. The final cost will be confirmed at the time of purchase or contracting, according to the conditions in force.

Data Protection Policy

DATA CONTROLLER AND DATA PROTECTION OFFICER / DATA PROTECTION DEPARTMENT

Gestion Integral de Almacenes S.L, with registered office at Can Cabanyes, nº88, CP.08430, Granollers, Barcelona (Spain), is the entity responsible for the processing of your personal data, for the purposes described below.

HOW WE OBTAINED YOUR DATA AND WHAT IT WILL BE USED FOR

Your personal data was obtained because you, or the company from which you purchased one of our brand's products, provided it to us for the sole purpose of giving you the technical assistance needed to ensure the correct operation of our products and, where applicable, to comply with the relevant warranty obligations.

The data we have collected and process about you are your identifying data (name, surname and ID number) and your contact details (email, telephone, country, province, postal code and address).

We use your personal data to manage the technical assistance requested by you and, where necessary, to assess the level of service provided by our Technical Service team.

If you consent and expressly authorise us, we will use your personal data to send you marketing communications through various platforms, such as email, telephone, text messages, direct mail and online, about products we believe may interest you. If we send you an email containing marketing-related information, it will include instructions on how to opt out of receiving such emails in the future. Please note that even if you disable the receipt of marketing communications, we will still keep your data to send you important service information related to the technical assistance requested or to ensure the correct operation of our products.

Gestion Integral de Almacenes may process your personal data on the basis of fulfilling the contractual obligations arising from the technical assistance service that you, or the company from which you purchased our product, requested from Gestion Integral de Almacenes.

Likewise, your personal data may be used on the basis of the consent you provide, where applicable, for receiving commercial and marketing communications about our products and services.

Your data may be disclosed to suppliers who need to access it in order to provide the services that Gestion Integral de Almacenes has contracted with them, such as technical assistance services and installers, for the sole purpose of providing our technical assistance services, and with whom Gestion Integral de Almacenes has signed the confidentiality and data processing agreements required by regulations to protect your privacy.

Likewise, your data may also be disclosed to Public Administrations and supervisory Authorities to which Gestion Integral de Almacenes must provide such information under the legal obligations arising from its activity. If in the future Gestion Integral de Almacenes makes other transfers of your personal data, it will inform you accordingly.

Gestion Integral de Almacenes has contracted services from technology providers located in countries that may not have regulations equivalent to European ones ("Third Countries"). The contracting of such services complies with all the requirements established by data protection regulations, applying to the transfer of your data the guarantees and safeguards necessary to preserve your privacy.

Likewise, Gestion Integral de Almacenes also needs to make international transfers to its branches or parent companies, duly authorised by the Spanish Data Protection Agency, the purpose of which is to unify the management, maintenance and technical support of customer and supplier databases.

Your personal data will be kept for the legal limitation periods, up to 5 years under the Civil Code. Once these limitation periods have ended, your data will be deleted or, alternatively, anonymised.

You may exercise your rights of access, withdrawal of consent, rectification, erasure and portability, restriction and/or objection to processing, by contacting the Data Protection Team at the postal address indicated above and electronically at sat@groupgia.com