FAQS
HTW (High Technology World) is a Spanish brand specializing in air conditioning and domestic hot water solutions for domestic and industrial use. Our catalog includes air conditioners (splits, multisplits, portable units), aerothermal systems, electric water heaters, gas heaters, air purifiers, small appliances, and much more.
Our products are mainly available in Spain, France, Portugal, and Italy. We also have a sales presence in several northern European countries. For specific information on the availability of HTW products in a country or region other than those mentioned, please contact us at Contact.
HTW devices stand out for their energy efficiency, reliability, durability, and modern design. In addition, many models incorporate Wi-Fi connectivity, allowing them to be controlled via mobile apps or voice commands, providing greater convenience for the user.
Yes, many HTW devices have built-in wifi connectivity, allowing remote control via mobile apps or voice assistants, making it easy to manage climate control from anywhere.
Yes, HTW home range devices can be integrated with voice assistants such as Alexa or Google Home, allowing you to control the temperature and other functions using voice commands.
HTW does not perform installations directly, but it has a network of authorized distributors and technical services that can take care of installing your equipment. For more information, please visit the (where to buy) section.
The user manuals are available in the Documentation section of our HTW website. There you can download the documents for each product.
If you are interested in becoming an HTW distributor, you can send a request using the contact form in the Contact section or contact us directly by email at marketing@groupgia.com.
HTW products are available through a wide network of distributors and specialist stores. You can check the Where to Buy section of our website to find your nearest point of sale.
HTW offers a standard warranty, which may vary depending on the type of equipment. For specific warranty details, please refer to your product manual or contact us directly at Customer Service at Contact Us.
To register your product and activate the warranty, you can contact HTW by email at info@groupgia.com or by phone at (+34) 93 390 42 20. You can also visit the Contact section for more information.
Clean them with a dry, soft cloth. Before cleaning, remember to turn off the equipment.
It is advisable to follow the instructions in the user manual for regular maintenance. In general, it is recommended to clean the filters periodically and have annual technical inspections carried out by qualified professionals. If you have any questions about the maintenance of specific equipment, please contact us at Contact.
Hold the panel by the tabs on both sides of the unit and lift it until it stops. Do not touch the metal components of the indoor unit. Touching these parts may result in injury.
Open the front panel and remove the filters by pushing the tab in the center of each filter up and down.
Clean the air filters with water or a vacuum cleaner. If the dust does not come off easily, wash it with a mild detergent dissolved in warm water and dry it in the shade. It is recommended to clean the air filters every 2 weeks. Once clean, replace the air filter and the titanium apatite photocatalytic air purifier filter and close the front panel.